Refund policy

Refund & Return Policy

At Healthy Spring, we are committed to providing high-quality water filtration products and exceptional customer service. If you experience an issue with your order, we're here to help.

Reporting a Problem

Customers must inspect their order upon delivery and notify Healthy Spring within 3 calendar days of receiving their shipment if:

  • The product was damaged during shipping
  • The incorrect product was received
  • The product is defective or has a manufacturing quality issue
  • Any items are missing from the order

To report an issue, please contact our Customer Support team at hello@healthyspring.com with your order number, a description of the issue, and photos when applicable.

Quality Guarantee

If Healthy Spring determines that a product has a manufacturing defect or quality issue, we will, at our discretion:

  • Replace the product,
  • Provide replacement parts,
  • Or issue a full refund.

For approved quality-related returns, Healthy Spring will provide a prepaid return shipping label or arrange return shipping at no cost to the customer.

Incorrect Product Ordered

If a customer orders the wrong product or no longer requires the item, it may be returned for a refund or store credit provided that:

  • Healthy Spring is contacted within 30 days of delivery.
  • The product is unused, uninstalled, and in its original packaging.
  • All original parts, manuals, and accessories are included.
  • The product is in new, resalable condition.

In these cases, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds will be processed after the returned product has been received and inspected.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been installed or used
  • Products that have been modified or damaged after delivery
  • Products returned without prior authorization
  • Clearance, final sale, or discontinued items (unless defective)

Return Authorization

All returns require a Return Merchandise Authorization (RMA) issued by Healthy Spring before products are returned. Returns received without an RMA may be refused.

Refund Processing

Approved refunds will be issued to the original method of payment within 5–10 business days after the returned product has been received and inspected.

Questions?

If you have any questions about your order or need assistance selecting the correct replacement product before purchasing, our Customer Support team is happy to help.

Email: hello@healthyspring.com